So I’m pretty sure I have a claim at work where our driver is transgendered. The driver is listed by a male name & listed as male. But their voicemail states a female name. And when I talked to the dad he kept alternating between my son/daughter and he/she. And the other driver referred to our…
That’s such a sticky situation. I would go with whatever you have on record (sir) and if they correct you just acknowledge it and let them know that when it comes to recorded statements you have to go by what is ON the record but when it’s something not on the record go by what they choose? Might help them be more comfortable?
Sorry if that was confusing lol
No, that makes sense. I think that is the best way to go about it. I’m also gonna take canonologie's advice & run it by my manager. Thanks!
I get that sometimes too, with applications for passports. Sometimes male will be listed and they clearly sound female, and have verified all relevant privacy info. But I just treat it like a normal call, and I try not to say sir/maam if I can avoid it. (some females who are clearly female sometimes sound male)
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